The Self Represented Litigation Network released "Best Practices in Court-Based Programs for the Self-Represented: Concepts, Attributes and Issues for Exploration," which describes 42 best practices in court-based programs for the self-represented.
The practices are addressed to the courts, but are widely applicable to legal aid and access to justice organizations.
The best practices are grouped into eight broad categories:
Each category includes suggested practices, examples of the practices in operation, and additional resources.
Selfhelpsupport.org Project Director
National Center for State Courts